Midtown Atlanta

Customer service for your business can be achieved in several ways depending on your specific needs.

Professional services such as attorneys, accountants, or doctors can create a particular node or even web site for specific client relations. Privacy settings can be set through permissions where only you and those you give permission can view and  communicate about specific data files.

Instant Messaging   The most basic site we offer includes an Instant Messenger. It can be simply great for friends and family keeping in touch with you. But, for business applications it can be a tremendous competitive advantage. For instance a service provider can have customers message questions or orders eliminating phone time. Without taking the time to call your customer they can be online and you can discus service issues. Specific applications for the messenger module will come to you with use.

Product or Customer Service History A node or content type can be set up for each client, or service item. For instance car dealers or mechanics can set up a record that is kept online for customers to view. A service record, like an automobile, and what is done to it over time. When the automobile is sold the service record can be accessed by the new buyer, connecting the new buyer to the service provider.